SORTY REFUND POLICY

Last updated: July 11, 2026

INTRODUCTION

This policy explains when and how you can get a refund for a Sorty Pro subscription purchased from AETRYX LTD. It sits alongside our Terms of Use and does not affect your statutory rights as a consumer under UK law.

YOUR 14-DAY RIGHT TO CANCEL (UK/EU CONSUMERS)

If you are a consumer in the UK or EU, you have a legal right to cancel your subscription within 14 days of purchase without giving a reason, under the Consumer Contracts Regulations 2013 (or equivalent EU rules).

Because Sorty Pro gives you immediate access to the paid service, at checkout we ask for your acknowledgement that the service begins straight away. In that case:

If you cancel within the 14-day period, you are entitled to a refund minus a proportionate amount for the period you already had access to Pro before cancelling.
In practice, for a first monthly subscription cancelled within 14 days, we will normally issue a full refund if your Pro usage has been minimal — we would rather you leave happy.

[CONFIRM BEFORE PUBLISHING: make sure the Stripe checkout flow actually includes the “immediate access” acknowledgement checkbox/wording — if it does not, the law entitles the consumer to a full 14-day refund regardless of usage, and this section must be softened accordingly.]

REFUNDS AFTER THE FIRST 14 DAYS

Monthly plans: you can cancel at any time from Settings → Subscription. Your plan stays active until the end of the current billing period, and no further payments are taken. We do not offer partial refunds for unused time in an already-billed month, except where required by law or where something on our side went materially wrong (see below).
Annual/lifetime plans (if offered): [CONFIRM: state actual terms here once such plans exist — remove this line if only monthly billing is offered at launch.]

WHEN WE WILL ALWAYS CONSIDER A REFUND

We will refund in full or in part, at any time, where:

You were charged in error (e.g. duplicate charge, charge after a confirmed cancellation).
A fault on our side meant the Pro features you paid for were materially unavailable for a significant portion of your billing period.
UK consumer law otherwise requires it — nothing in this policy reduces your statutory rights, including your rights where a digital service is not as described, not fit for purpose, or not provided with reasonable care and skill.

HOW TO REQUEST A REFUND

Email support@sorty.dev from the email address on your Sorty account, with “Refund request” in the subject line, and tell us the reason. We will acknowledge within 5 working days and process approved refunds to your original payment method via Stripe, typically within 5–10 business days of approval.

FREE PLAN

The Free plan involves no payment, so no refunds apply to it. Deleting your account at any time is free and available in Settings → Account.

CONTACT

Questions about billing or this policy: billing@sorty.dev